💳  What payment methods do you accept?

We accept PayPal and all credit and debit cards.

• Direct card payment: Choose "Add to Cart" to pay with your debit or credit card. No PayPal account needed!

• PayPal payment: Select "PayPal" for a fast and easy checkout using your PayPal account.

🚚 What Shipping Company Do You Use?

We offer FREE shipping through private courier services, with warranty and tracking number for your peace of mind.

We mainly work with FedEx or DHL, choosing the most reliable option based on your region.

💡 Important:
We do not deliver to PO Boxes. Please provide a physical address for shipping.
(If you prefer, we can arrange for the package to be held at the nearest FedEx or DHL branch).

🛃 Customs & Import Taxes

We do not charge taxes at checkout.

Some countries may apply customs duties or import taxes upon delivery.
These costs depend on local regulations and are the buyer’s responsibility.

📦 What Should I Do If I Have an Issue with the Shipment?

While most packages are delivered without any issues, we understand unexpected situations may arise.

If you experience a problem, contact us immediately via:

• WhatsApp: +54 9 3548 581118
• Live Chat: Bottom-right corner of our website

Here’s how we’ll help:

• Our customer service team will respond quickly.
• You can choose between a replacement or a refund if something goes wrong.

⏳ Important: Notify us as soon as possible to take prompt action and ensure your satisfaction.

⏱️ How Long Will It Take to Receive My Dreamcatcher?

Shipping times vary depending on your location:

• 🇺🇸 USA: 3–5 business days
• 🇪🇺 Europe: 5–7 business days
• 🌎 Rest of the world: Up to 7 business days

🚨 Note:

We are not responsible for import duties or delays caused by customs or postal services.
We do not deliver to PO Boxes — a physical address is required.

🖼️ Will I Receive the Exact Dreamcatcher Shown in the Photos?

The photos show previously sold designs or unique pieces. Each dreamcatcher is handmade, and we will do our best to replicate the design.

However, slight variations may occur due to the availability of materials.

✨ What We Guarantee:

• Any replaced materials will be of equal or greater quality.
• You can request photos of your finished dreamcatcher before shipping by leaving a note with your order.
• For truly one-of-a-kind designs, visit our Unique Pieces section.

🔄 What If I Don’t Like the Dreamcatcher? Can I Return It?

We only offer exchanges or refunds if the item was damaged during shipping.

💡 We Recommend:

• Choosing the design you love most, as each piece is made to order.
• Reviewing the detailed descriptions of each product to understand its features.
• Remembering that your dreamcatcher will be very similar to the photos, although some variations may occur due to its handcrafted nature and the availability of natural materials.

If you have any doubts before purchasing, contact us — we’ll be happy to help you choose the perfect option for you.