FAQs

 

What shipping company do you use?

We offer FREE shipping through private courier services, with a warranty and tracking number for your peace of mind.

We mainly work with FedEx or DHL, choosing the most reliable option based on your region.

💡 Important:

  • We do not deliver to PO Boxes. Please provide a physical address for shipping.
  • If you prefer, we can arrange for the package to be held at the nearest FedEx or DHL branch to your location.
What should I do if I have an issue with the shipment?

While most packages are delivered without any issues, we understand unexpected situations may arise. If you experience a problem, contact us immediately via WhatsApp: +54 9 3548 581118 or use the chat on our website (located at the bottom right corner).

Here’s how we’ll help:

  1. Our customer service team will quickly resolve the situation.
  2. You can choose between a replacement or a refund if something goes wrong.

⏳ Important: Notify us as soon as possible to take prompt action and ensure your satisfaction.

How long will it take to receive my dreamcatcher?

Shipping times vary depending on your location:

  • USA: 3–5 business days
  • Europe: 5–7 business days
  • Rest of the world: Up to 7 business days

🚨 Note:

  • We are not responsible for import duties or delays caused by customs or postal services.
  • We do not deliver to PO Boxes, so a physical address is required.
Will I receive the exact dreamcatcher shown in the photos?

The photos display previously sold designs or unique pieces. Each dreamcatcher is handmade, and we will do our best to replicate the design. However, there may be slight variations due to the availability of materials.

✨ What we guarantee:

  • Any replaced materials will be of equal or greater quality.
  • You can request photos of your finished dreamcatcher before shipping by leaving a note with your order.

For unique pieces, visit our Unique Pieces section.

What if I don’t like the dreamcatcher? Can I return it?

We only offer exchanges or refunds if the dreamcatcher has an issue caused during shipping.

💡 We recommend:

  • Choosing carefully the design you love most, as each piece is made to order.
  • Reviewing the detailed descriptions of each product to understand its features.
  • Remember that your dreamcatcher will be very similar to the photos, although slight variations may occur due to the handcrafted nature and material availability.

If you have any doubts before purchasing, contact us, and we’ll be happy to help you choose the perfect option for you.

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