Frequent questions

Below FAQ are some common concerns of our clients before purchasing the dreamcatchers.
If you have other questions, please just send it to

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  • How to buy?
  • Shipping
  • Personalization
  • Post purchase

Need Help?

If you have a problem or question that requires immediate assistance, you can click the "Let's Chat" button to chat live with us.

If we're not available, send us an email to, and we'll get back to you as soon as possible.

How to buy?

1) Click on any of our products

2) Drop down the menu named Colour, it is located below the price.

3) Choose color if it corresponds (in the description you have all the details and in the photo carousel you will find a guide of measures and another one of colors) Customizable products have a text box where you can write your preferred stones and any other colors you want to add.

4) Click add to cart. The Shopping Cart will open and you will be able to see more options. At the bottom you will see 3 buttons : The first one is to ADD YOUR CUSTOMIZATION, where you can also write your color and stone options, the second one is to calculate the shipping costs, ( but you don't need it!!!! all our shipments are free!!! ), and the third one is to add a discount COUPON if you have it (you can write FIRSTBUY and it will activate a 20% discount if it's your first purchase!!!!!) 🎉


5) You can continue shopping and adding to the cart everything you need and then go to the checkout where you will have to fill in the form with all the necessary data so that the package arrives correctly. Your data will be safe and will only be used for shipment purposes.

6) Follow the instructions, the system guides you, it's very easy!!

7) After making the purchase, you will receive an email with all the details of the order and you will be able to reply with the personalizations for your dream catchers if you wish.


I can help you designing the dream catcher that best suits your needs! Email me at , Chat or whatsapp.

Dream catchers ready to ship: choose any of the ones in this section to receive it in 7 days!!!! (keep in mind some possible delays due to the high flow of packages in the weeks leading up to Christmas) You have all the details in the descriptions of each product.

Personalized dream catchers: They are prepared in 5 to 7 business days, depending on the model. Shipping also takes 7 business days. So you will have to calculate at least 20 days in advance in case delays arise due to the high traffic date.

Shipments are taking 5 to 10 business days depending on the area

United States 5 business days
Europe: 5-7 business days
Rest of the world: 7 business days

We are unfortunately not responsible for import duties or unexpected delays caused by customs or postal services.

We cannot deliver to POBOX mailboxes because it is private mail. Please provide us with your telephone number so that the carrier can contact you in case you are not at home.

Yes!, you can enter the address and full name of the honoree. You can also email a phrase to which we will send you inside the printed package. All dream catchers come with nice gift wrapping (because even if you buy it for yourself, it's a self gift, right?) and a booklet with details of the meanings, the legend of the dream catcher and the stones included in the design. Please add your email and phone number to the order for the shipping company and for receiving all the details of the purchase and tracking of the shipment.

No, we work on request and we will make it in a few days as close as possible to the main photo of each ad (All the models you see in our store have already been sold! Except those in the Unique Pieces section). Stones and colors can be customized. Contact us if you don't see the colors you need. Please send photos of your living environment.

Some of the materials may slightly change because they are extracted from nature and their availability varies depending on the year. But we always replace, in the case of not having, for another of equal or greater value and beauty.

❣️For bureaucratic and political reasons we can not receive returns, so it is very important that you request photos of your finished dream catcher by mail to: in case you are not sure that you will like it.


Yes, send us an email to and we will prepare a quote so you can buy it, but first check the list! If you see a drop-down list of sizes, those have no extra cost.

Our dream catchers are available in different models, material and size options, as well as color and stone combinations. To find the perfect option for you feel free to email me or contact me at , Chat or whatsapp (Direct links below 👇) , so we can discuss your specific needs. Some published products offer color and size options in a drop down menu. As well as customization boxes. After the purchase, you will receive all the details of it and you will be able to reply to that email ( with all the information you think is necessary for your personalization.

In that case, in the customization area, you can tell me by email or message, for what specific need you want the stones . After that I will be able to show you and tell you the different properties so you make a better choise.

I also recommend that you read our stone guide 

Post purchase

If it's a customized item, then unfortunately no. But it has never happened to us that someone doesn't like the dream catchers! They are all absolutely gorgeous! If for some reason you don't like it, please email me at so we can sort it out. We only do returns in case of breakage or loss by the shipping company and/or customs. In that case, the warranty covers you, so we will offer to send you another one for free, if applicable.

Customization and measurement and color options:

As soon as the order is shipped, we mark it as shipped and attach the tracking number to the order. As soon as the package arrives to your country, you will be able to track it by clicking on the tracking number we have added to the order. Check your email to find your order. Do ask for help by email to, Chat or whatsapp.